Login issues

Incident Report for HG Insights

Resolved

We identified the issue as originating from Amazon Web Services itself. We re-deployed an infrastructure component and login errors have subsided.

Posted Oct 12, 2021 - 17:37 PDT

Investigating

We are investigating sporadic issues with logins. Affected users receiving an error message should be able to re-login by going to https://platform.hginsights.com/

Posted Oct 11, 2021 - 16:20 PDT

This incident affected: HG Insights Platform.